Terms of Service

1. About the service

Walkathon is a web app that helps charities and community groups run one-day walkathon fundraisers. Organisers create a campaign, walkers sign up and log their steps, sponsors send kudos. Fundraising itself happens off-platform via a linked GoFundMe or JustGiving page — we don’t process donations.

2. Account eligibility

You must be at least 18 years old to create an account. If you’re creating a campaign on behalf of an organisation, you confirm that you’re authorised by that organisation to do so and to bind it to these Terms.

3. Account responsibilities

We use magic-link sign-in, so there’s no password to lose. You’re still responsible for keeping access to your email account secure — anyone who can read your inbox can sign in as you. Tell us promptly if you suspect your email has been compromised.

4. Acceptable use

You agree not to use the Service to:

• Run a fraudulent or misleading fundraiser.
• Impersonate any charity, public body, or person without their authorisation.
• Harass, defame, or intimidate other users.
• Scrape, copy, or harvest data from the Service in bulk.
• Probe, scan, or test the Service for vulnerabilities without authorisation.
• Upload content that infringes intellectual property rights.

5. Impersonation and reclamation

We reserve the right to reclaim, rename, or remove any campaign slug, organisation name, or content that, in our good-faith judgement, impersonates a charity, public body, or person without authorisation. Where possible we’ll get in touch first, but for clear cases of impersonation we may act immediately to protect the people or causes being impersonated.

6. Fees and refunds

Each campaign requires a one-off token fee of £5 / $5 / €5 (Stripe picks the currency from your card). This is charged before the campaign goes live.

Refund window. We offer a refund within 14 days of payment or until your campaign’s event start time, whichever comes first. This is the floor — if your local consumer law gives you longer or different rights, those apply too.

For customers in the UK, this implements the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. For customers in the EU / EEA, it implements the equivalent rights under EU Directive 2011/83/EU on consumer rights as transposed in your member state. For customers in other jurisdictions, the same window applies as a contractual offer from us, on top of any statutory protections your country provides.

By paying and publishing your campaign, you expressly request that we begin providing the service immediately and acknowledge that, in accordance with Regulation 36 of the UK Regulations (and Article 16(a) of EU Directive 2011/83/EU), your right to cancel ends when the service has been performed — which we treat as the moment your campaign’s event starts. Once your event has started, the £5 fee is non-refundable.

Requesting a refund permanently deletes the campaign and all associated walker data (steps, kudos, share-key attempts). Refunds are returned to the original payment method via Stripe.

We may refuse a refund if we have reasonable grounds to believe the campaign was fraudulent or breached these Terms.

7. Suspension and termination

We may suspend or close any account or campaign that breaches these Terms. Where practical we’ll notify you first and give you a chance to address the issue. For serious or repeated breaches, suspension may be immediate.

You may close your account at any time from /dashboard/account. Closing your account doesn’t automatically refund any token fees; see clause 6.

8. Walker data and joint controllers

When walkers sign up to a campaign and enter their name, team, and step counts, both the campaign’s organisation and Walkathon are joint controllers of that personal data under UK GDPR. As the organisation running the campaign, you’re responsible for giving walkers your own privacy notice and answering data requests they direct to you about your campaign. We’ll forward requests addressed to us.

9. Warranties and liability

The Service is provided “as is”. We make no warranty that it will be uninterrupted, error-free, or fit for any particular purpose beyond what’s described on the site.

To the extent permitted by law, our total liability for any loss arising out of or in connection with the Service is limited to the fees you’ve paid to us in the twelve months preceding the event giving rise to the claim. Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under English law or, where applicable, the mandatory law of your country of habitual residence.

10. Changes to these Terms

We may update these Terms from time to time. For material changes we’ll show a re-acceptance prompt on your next visit before you can continue to manage your campaigns. Continued use after a material change constitutes acceptance.

11. Governing law

These Terms are governed by the law of England and Wales. The English courts have non-exclusive jurisdiction over any dispute arising out of or in connection with them.

Consumer carve-out.If you’re using the Service as a consumer (not for business), nothing in this clause removes mandatory consumer protections you enjoy under the law of your country of habitual residence. EU consumers retain the right to bring proceedings in the courts of their member state under Brussels I bis (Regulation 1215/2012); other jurisdictions provide similar protections. Where local consumer law gives you better rights than these Terms, those better rights apply.

12. Contact

Questions about these Terms? See our Privacy Policy for our contact details.